Customer Support Agent

**Vacante para la empresa Talent Development Consulting HH en Tlalnepantla de Baz, Estado de México**:
Festo Pneumatic
The **Customer Service Agent**oversees important and strategic accounts in the
Contact Center.
This includes answering all inquiries about products and services,
accurately processing orders and quotations and resolving complaints and returns.
Location: Tlalnepantla, Estado de México.
Travel expectations: NA
**Responsibilities**:
and other forms of communication as well.
Maintains professional interactions when communicating with customers
Manages the ordering process by coordinating and communicating expected delivery
times and handling shipment-related inquiries.
Acts as the first point of contact for escalated customer complaints related to lost
shipments, backorders and investigations.
Offers product solutions in response to individual customer needs
Supports existing and potential customers as well...