Customer Support / Call Center Agent (US Market)

Sauti Contact Center • Nairobi, Kenya

Location Nairobi, 30
Job Type Full-time
Posted June 03, 2026

Role Description

Sauti Contact Center is looking for highly motivated and professional agents with excellent English communication skills and a strong American accent to join our growing international team. The role involves making outbound calls into the United States, engaging professionally with prospects, conducting company research, and scheduling meetings. Candidates must be confident on the phone, quick learners, technically adaptable, and capable of working in a structured, performance-driven environment. Key Responsibilities Make outbound calls into the US market professionally and confidently Complete approximately 36 quality calls per hour Engage prospects and work toward successfully booking meetings Conduct research on companies and contacts before and after calls Learn and understand technical concepts and processes quickly Accurately update notes and activities in the CRM system Provide daily activity and progress updates to management Collaborate closely with the team and remain account...

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