Customer Support RTW Professional at Avetta
Avetta • calgary, Canada
Role Description
Join Avetta as a Ready to Work Professional delivering high-quality support services to suppliers. This hybrid role demands fluency in both Portuguese and English while navigating complex service workflows.
In this integral position, you will serve as a subject matter expert utilizing platforms like Salesforce. Your responsibilities will include addressing advanced supplier inquiries, collaborating with internal teams, and maintaining compliance with industry regulations. Supporting onboarding and training initiatives for new staff also forms part of your essential duties.
Key Responsibilities:
• Manage and resolve supplier inquiries related to compliance and billing
• Collaborate across teams to address advanced service issues
• Keep up-to-date with platform changes and compliance requirements
• Support onboarding processes for new customer support representatives
• Monitor performance metrics to enhance service quality
Requirements:
• Bilingual in Portugues...
In this integral position, you will serve as a subject matter expert utilizing platforms like Salesforce. Your responsibilities will include addressing advanced supplier inquiries, collaborating with internal teams, and maintaining compliance with industry regulations. Supporting onboarding and training initiatives for new staff also forms part of your essential duties.
Key Responsibilities:
• Manage and resolve supplier inquiries related to compliance and billing
• Collaborate across teams to address advanced service issues
• Keep up-to-date with platform changes and compliance requirements
• Support onboarding processes for new customer support representatives
• Monitor performance metrics to enhance service quality
Requirements:
• Bilingual in Portugues...