Customer Support Specialist Ii - Transportation

This team works an alternate schedule.
Shifts are 10 hours a day during the afternoon and night.
Team members are scheduled to work four days; then they are off for four days.
Team members are individual contributors who are part of a larger team with aligned goals.
Team members are also responsible for providing actionable ideas that drive efficiency and continuous improvement for our customers.
**What You'll Do**
- Be a Problem-Solving Expert: Provide customers and carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues in a timely manner
- Serve as a stakeholder to our Customer Experience teams and provide feedback on how we can improve carrier, facility, and customer communications to generate quicker resolution times
- You are the front line to our customers and carriers after regular business hours - understand their needs and what the problem is and work with them to provide...