Customer Support Specialist In Freight Forwarding Toronto
Sealion Cargo • toronto, Canada
Role Description
Join Sealion Cargo as a Customer Support Specialist in Freight Forwarding and become the client’s first point of contact in a fast-paced setting. This hybrid role allows you to enhance customer service through proactive communication and problem-solving.
Sealion Cargo is looking for a motivated individual with at least three years in international forwarding and two years in customer service. In the Solutions Department, you will continuously monitor client shipments, collaborating with various teams to ensure smooth logistics processes. Your expertise in international trade documentation and regulations will play a critical role in addressing shipment challenges.
Key Responsibilities
- Provide timely resolution for shipment-related client inquiries
- Work closely with Sales, Pricing, and Operations Teams
- Manage client-focused support for specific product segments
- Engage through multiple communi...