Customer Support Specialist

About the job Customer Support Specialist

Job Summary

At Northern Fitness, we strive to provide an exceptional customer experience across all customer touchpoints especially when it comes to interactions with our customer support team. The Customer Support Specialist is responsible for ensuring customer inquiries (phone, email, and chat) are handled in an efficient manner in accordance with company policies and protocols. As one of the primary customer touchpoints, your role is to ensure the customer has a positive experience by handling a wide variety of tasks from facilitating warranty service to providing general product information, having a good understanding of the relevant knowledge bases and resources will ensure success in this position.

Essential Functions

• Zendesk Tickets & Chat: Responding to and resolving customer inquiries in a timely manner using professional language to ensure a positive customer experience. <...