Customer Support Specialist - Transportation (Monterrey)

Horario de trabajo: Matutino Modelo de trabajo: On site

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load‑tendered; continue monitoring the shipment for on‑time pick‑up, transit, delivered and empty while providing excellent customer service to our customers.

• Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist
• Communicate any service issues to customer and team
• Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer
• Monitor and troubles...