Customer Support Team Leader at Toromont Cat
Toromont Cat • remote, Canada
Role Description
Take charge as a Customer Support Supervisor at Toromont Cat, blending operational leadership with customer engagement. Enjoy a rotational working schedule with added premiums for remote site positions.
This role emphasizes operational excellence and team development. You will guide the on-site team, foster a culture of safety, and resolve customer issues to build loyalty. Your strategic input will be vital in planning initiatives to enhance service effectiveness and operational procedures.
Key Responsibilities:
• Promote a safe and healthy working environment
• Coach and develop technicians to achieve team goals
• Handle daily customer inquiries and issue resolution
• Create and share monthly fleet performance reports
• Contribute to asset management and policy development
Requirements:
• Minimum post-secondary education required
• 3-5 years of operations supervisor experience
• Excellent communicat...
This role emphasizes operational excellence and team development. You will guide the on-site team, foster a culture of safety, and resolve customer issues to build loyalty. Your strategic input will be vital in planning initiatives to enhance service effectiveness and operational procedures.
Key Responsibilities:
• Promote a safe and healthy working environment
• Coach and develop technicians to achieve team goals
• Handle daily customer inquiries and issue resolution
• Create and share monthly fleet performance reports
• Contribute to asset management and policy development
Requirements:
• Minimum post-secondary education required
• 3-5 years of operations supervisor experience
• Excellent communicat...