Customer Support Technician

Job DescriptionAs a Customer Support Technician on the After‐Sales Support team, you will make a positive impact by being responsible for:Remotely connecting with customers to identify root causes and resolving issuesDiagnose failures in the software operating system and in the databaseIdentify hardware or infrastructure problemsIdentify, solve, or elevate setting problems during a troubleshootingIdentify, solve, or elevate software or system problems during a troubleshootingInteract directly with clients via telephone and emailMaintenance and troubleshootingReport bugsSet up and install VPN connectionsQualificationsQualifications we're looking for.Experience:1 - 2 years' experience in a Tier II customer facing technical support position.Skills:Knowledge in TCP / IP networksKnowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expertAny programming experience, Front end JavaScript is a plusFluent English requiredAzure Cloud Service...