Cx Op Exc Professional

The Customer Service Subject Matter Expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.As well creating the right environment and mind-set for the rest of the Customer Service Team.Excellent communication is required as well as a broadly thinking team player.He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.The position requires a solid understanding of business needs as training will be required from the SME to the rest of the team.
**Key Responsibilities**- Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery, and billing.
- Clear concise communications with local office support & Operations.Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity.
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