CX Specialist - Alberta Healthcare
Canadian Professional Sales Association • edmonton, Canada
Role Description
Join CPSA as a Customer Experience Specialist, focused on improving the service journey. This two-year contract offers the chance to make impactful contributions in Alberta’s healthcare landscape.
As a Customer Experience Specialist at CPSA, you will independently manage inquiries and provide solutions to Albertans, healthcare professionals, and partners. Your role is crucial in promoting a customer-centric approach and innovative processes within CPSA, aiming for excellence in service delivery throughout the organization.
Key Responsibilities:
• Handle customer inquiries with a focus on empathy
• Provide recommendations for complex customer situations
• Collaborate across departments for consistent responses
• Utilize software for tracking and managing inquiries
• Identify trends and propose proactive solutions
Requirements:
• Business diploma or equivalent qualification
• At least 3 years of related experience
• Strong interpersonal and communication ...
As a Customer Experience Specialist at CPSA, you will independently manage inquiries and provide solutions to Albertans, healthcare professionals, and partners. Your role is crucial in promoting a customer-centric approach and innovative processes within CPSA, aiming for excellence in service delivery throughout the organization.
Key Responsibilities:
• Handle customer inquiries with a focus on empathy
• Provide recommendations for complex customer situations
• Collaborate across departments for consistent responses
• Utilize software for tracking and managing inquiries
• Identify trends and propose proactive solutions
Requirements:
• Business diploma or equivalent qualification
• At least 3 years of related experience
• Strong interpersonal and communication ...