CX Team Lead: Lead, Improve and Elevate Customer Experience

About the Role

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive

As a Team Lead in Customer Experience (CX) at Addi, you’ll play a crucial role in ensuring that our Addivisers (CX Agents) operate in an efficient, structured, and supportive environment. Your mission is to create a high-performing team that delivers exceptional customer and ally support, while also improving operational processes and driving key CX metrics.

You will foster a culture of accountability and continuous learning, ensuring that our team members have the tools, information, and feedback needed to excel in their roles. You’ll also be responsible for monitoring key performance indicators (KPIs), generating insights, and optimizing CX processes to enhanc...