Cxone Engineer

NICE CXone contact center cloud engineers are responsible for providing technical expertiseand delivery of inContact cloud contact center implementations, integrations, discovery sessionsand knowledge transfer for the client.What You DoIn this role the primary responsibilities include (but are not limited to):Designing and maintaining cloud architectures, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies.Job DescriptionInvestigating complex technical issues and working with partnering personnel to resolve complex issues.Using agile methodologies, partner with product managers and product owners to understand business needs, gather requirements, provide technical direction and develop solutions to deliver the desired customer experience.Provide support for internal support organizations to troubleshoot and resolve complex implementation and production issues.Ability to prioritize work effectively and meet tight dea...