Desktop Support Analyst in Burnaby
Houle Electric Canada • burnaby, Canada
Role Description
Join Houle as a Desktop Support Analyst in Burnaby. Be the first point of contact for IT assistance while working in a vibrant corporate IT team.
Houle's Corporate IT team is seeking a Desktop Support Analyst. This role emphasizes your skills in troubleshooting, ticket management, and technical support for key applications like MS 365 and ServiceNow. You’ll be instrumental in supporting employees with their IT queries and contribute to maintaining technology across the organization.
Key Responsibilities:
• Serve as the first contact for technical assistance
• Manage Help Desk tickets efficiently
• Setup and maintain workstations and printers
• Create user accounts for new employees
• Develop and update internal technical documentation
Requirements:
• 3+ years in a technical help desk role
• Post-secondary education in IT or related field
• Familiarity with multiple operating systems
• Strong pr...
Houle's Corporate IT team is seeking a Desktop Support Analyst. This role emphasizes your skills in troubleshooting, ticket management, and technical support for key applications like MS 365 and ServiceNow. You’ll be instrumental in supporting employees with their IT queries and contribute to maintaining technology across the organization.
Key Responsibilities:
• Serve as the first contact for technical assistance
• Manage Help Desk tickets efficiently
• Setup and maintain workstations and printers
• Create user accounts for new employees
• Develop and update internal technical documentation
Requirements:
• 3+ years in a technical help desk role
• Post-secondary education in IT or related field
• Familiarity with multiple operating systems
• Strong pr...