Desktop Support - Integon (Tijuana)

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.It's how we've become industry leaders in property and casualty insurance servicing.We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.Provides technical support, incident resolution, and problem management for end users on hardware, software, and network issues.Supports installations, configurations, and troubleshooting, ensuring system reliability.Key ResponsibilitiesDiagnose andresolve complexhardware and software issues, ensuring mínimal business disruption.Performin-depth root cause analysison recurring incidents to enhance system resilience and prevent future issues.Executecomplex data backup and recoveryprocedures.Follow structuredproblem-solving methodologiesfor issue resolution and ens...