Desktop Support Technician L1

Role Summary

Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.

Responsibilities & Tasks

• IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
• Monitoring and maintaining computer systems, video conferencing, and networks within the office
• Follow SOP documentation and elevate issues appropriately to higher-level staff
• Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
• Working closely with the IT support team to learn and identify issues in the office
• Mobile support: iOS, Android, Windows Mobile

Experience, Skills and Qualifications Required

• Strong service-oriented mentality
• Excellent communica...