DHC Summer Student IT Analyst Position
De-Havilland-Aircraft-of-Canada-Ltd • calgary, Canada
Role Description
Join DHC as a Summer Student IT Analyst! Support IT operations in a hybrid setting while gaining hands-on experience in Microsoft 365 and technical support services.
This role supports around 2,600 users across various locations and requires a strong customer service mindset. You'll engage in technical support activities, focusing on resolving issues for both corporate and manufacturing personnel. This opportunity not only enhances your technical skills but also improves your understanding of IT service management practices.
Key Responsibilities:
• Provide technical support across Windows 10/11 and Microsoft 365
• Manage user incidents via multiple communication channels
• Assist with device imaging and troubleshooting tasks
• Participate in Identity and Access management activities
• Create and maintain support documentation and articles
Requirements:
• Currently studying Computer Science, IT, or similar
...
This role supports around 2,600 users across various locations and requires a strong customer service mindset. You'll engage in technical support activities, focusing on resolving issues for both corporate and manufacturing personnel. This opportunity not only enhances your technical skills but also improves your understanding of IT service management practices.
Key Responsibilities:
• Provide technical support across Windows 10/11 and Microsoft 365
• Manage user incidents via multiple communication channels
• Assist with device imaging and troubleshooting tasks
• Participate in Identity and Access management activities
• Create and maintain support documentation and articles
Requirements:
• Currently studying Computer Science, IT, or similar
...