Digital Customer Success Program Manager Clio
Themis Solutions Inc. • burnaby, Canada
Role Description
Lead the digital customer success strategy at Clio as a Program Manager. Drive retention and adoption programs while collaborating with cross-functional teams in a hybrid work setting.
In this Program Manager role, you will be at the forefront of executing Clio's digital customer success initiatives. With a focus on retention, you will manage programs that impact churn reduction and product adoption for a high-volume SMB base. Your responsibilities include overseeing day-to-day operations, documenting playbooks, and harnessing automation tools to enhance efficiency.
Key Responsibilities:
• Execute digital customer success programs with a focus on user journey
• Maintain playbooks and implement AI-assisted workflows
• Keep the customer success team informed about program performance
• Analyze engagement metrics and churn indicators
• Collaborate with Marketing to drive content and outreach efforts
Requirements:
•...
In this Program Manager role, you will be at the forefront of executing Clio's digital customer success initiatives. With a focus on retention, you will manage programs that impact churn reduction and product adoption for a high-volume SMB base. Your responsibilities include overseeing day-to-day operations, documenting playbooks, and harnessing automation tools to enhance efficiency.
Key Responsibilities:
• Execute digital customer success programs with a focus on user journey
• Maintain playbooks and implement AI-assisted workflows
• Keep the customer success team informed about program performance
• Analyze engagement metrics and churn indicators
• Collaborate with Marketing to drive content and outreach efforts
Requirements:
•...