Director, Continuous Improvement and Transformation Delivery

We are seeking a Director, Continuous Improvement and Transformation Delivery to lead our continuous improvement capability, low-code solution delivery, and to support and lead large-scale transformation initiatives within Group Benefits (GB) Operations. This role is accountable for building and sustaining a high-performing Continuous Improvement (CI) capability across all Group Benefits Operations teams, including back-office functions as well as Disability and Life. In addition, this role owns the delivery of Group Benefits Operations low-code solutions using Microsoft Power Platforms and serves as the GB Operations lead for enterprise transformation initiatives spanning Canada Operations.

This role is ideal for a highly motivated, collaborative leader who thrives in a complex, senior-stakeholder environment and is passionate about driving meaningful change. The Director combines people leadership, CI portfolio oversight, hands-on operational excellence leadership, and low-c...