Director, Cross Border Digital Channel and Client Experience Strategy
Royal Bank of Canada> • Toronto, Canada
Role Description
Job Description
What is the Opportunity?
The Director, Cross border Digital Channel and Client Experience Strategy is responsible for the overall digital client experience, including development of end-to-end client journey mapping to drive digital channel prioritization and backlog based on voice of client and ‘moments that matter’ (e.g. onboarding, life events). The role provides senior level product management and oversight of digital acquisition and service channels and owns the cross border digital client experience strateg...