Director of Continuous Improvement at Manulife
Manulife • toronto, Canada
Role Description
Lead transformative change at Manulife as the Director of Continuous Improvement and Transformation Delivery in Waterloo, Ontario. Drive operational excellence and manage low-code solution delivery with Microsoft Power Platform.
This senior role within Group Benefits Operations focuses on enhancing the Continuous Improvement (CI) capability across various teams, including back-office functions and Disability & Life. You will ensure the application of Lean and Six Sigma methodologies, providing executive oversight and escalation for complex operational issues while ensuring measurable outcomes in efficiency and service performance.
Key Responsibilities:
• Own and enhance Continuous Improvement across Group Benefits Operations
• Drive the application of Lean and Six Sigma methodologies
• Lead the CI portfolio prioritization and governance
• Manage delivery of low-code solutions with Power Platform
• Spearhead large-scale transformation initiatives in Canada Operation...
This senior role within Group Benefits Operations focuses on enhancing the Continuous Improvement (CI) capability across various teams, including back-office functions and Disability & Life. You will ensure the application of Lean and Six Sigma methodologies, providing executive oversight and escalation for complex operational issues while ensuring measurable outcomes in efficiency and service performance.
Key Responsibilities:
• Own and enhance Continuous Improvement across Group Benefits Operations
• Drive the application of Lean and Six Sigma methodologies
• Lead the CI portfolio prioritization and governance
• Manage delivery of low-code solutions with Power Platform
• Spearhead large-scale transformation initiatives in Canada Operation...