Director of Customer Care

Amilia is transforming the recreation industry with its purpose-built SaaS platform. Designed for community centers, nonprofits, municipalities, businesses, and recreation organizations, SmartRec streamlines operations, enhances member experiences, and simplifies program and membership management.

Since 2009, more than 1,500 organizations across 6,600 locations in North America have relied on Amilia to support 4.5 million participants. Caring is at the heart of our culture, reflected in how we support our customers, build our products, and collaborate with our colleagues. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What you can expect:

As we continue to scale, Customer Care plays a critical role in delivering an exceptional and consistent experience to thousands of organizations and users who rely on our platform every day. 

We are looking for a strategic and hands-on Director of C...