Director of Digital Customer Strategy at Manulife
Manulife Insurance Malaysia • toronto, Canada
Role Description
Lead digital customer experience at Manulife as the Director of Digital Customer Leadership Strategy & Insights. Shape strategy and execution for enhanced digital performance and business value.
This strategic leadership role focuses on setting the digital customer experience roadmap at Manulife. You will define integrated strategies, lead analytics, and monitor performance measurement to ensure strong customer experiences. Partnering with cross-functional teams across Technology, Data, and Marketing, this position translates complex insights into compelling narratives for executives.
Key Responsibilities:
• Define and lead the Digital Customer Leadership strategy
• Develop a digital roadmap with clear metrics and outcomes
• Monitor KPIs to identify risks and opportunities
• Leverage analytics to inform strategic priorities
• Conduct benchmarking to enhance performance capabilities
Requirements:
• Bachelor’s in Business, Analytics, or related field
• Signi...
This strategic leadership role focuses on setting the digital customer experience roadmap at Manulife. You will define integrated strategies, lead analytics, and monitor performance measurement to ensure strong customer experiences. Partnering with cross-functional teams across Technology, Data, and Marketing, this position translates complex insights into compelling narratives for executives.
Key Responsibilities:
• Define and lead the Digital Customer Leadership strategy
• Develop a digital roadmap with clear metrics and outcomes
• Monitor KPIs to identify risks and opportunities
• Leverage analytics to inform strategic priorities
• Conduct benchmarking to enhance performance capabilities
Requirements:
• Bachelor’s in Business, Analytics, or related field
• Signi...