Director of Digital Strategy at Manulife
Manulife Financial • toronto, Canada
Role Description
Lead the Digital Customer Leadership strategy at Manulife, shaping digital performance and enhancing customer experience. This hybrid role emphasizes executive collaboration, analytics, and strategic insight.
As the Director of Digital Customer Leadership Strategy & Insights, you will define strategies aligning with enterprise priorities. This position places you at the nexus of strategy, performance metrics, and effective communication with senior leadership. Your experience in digital transformation and analytics will guide business outcomes and refine customer experiences.
Key Responsibilities: • Define and implement the Digital Customer Leadership strategy • Create metrics-driven digital customer roadmaps • Develop compelling narratives for executive decision-making • Monitor KPIs and drive continuous improvements • Leverage insights to establish performance benchmarks
Requirements: • Bachelor’s in Business, Marketing, or Analytics; MBA preferred • Signif...
As the Director of Digital Customer Leadership Strategy & Insights, you will define strategies aligning with enterprise priorities. This position places you at the nexus of strategy, performance metrics, and effective communication with senior leadership. Your experience in digital transformation and analytics will guide business outcomes and refine customer experiences.
Key Responsibilities: • Define and implement the Digital Customer Leadership strategy • Create metrics-driven digital customer roadmaps • Develop compelling narratives for executive decision-making • Monitor KPIs and drive continuous improvements • Leverage insights to establish performance benchmarks
Requirements: • Bachelor’s in Business, Marketing, or Analytics; MBA preferred • Signif...