Director of Professional Services (Montreal)

Director of Professional Services (Hybrid - 2 times per week at the office)

Location: Montreal, Quebec

Reports to: VP Operations / Executive Leadership

Role Overview

We are seeking a Director of Professional Services to lead and scale our CRM implementation delivery practice. This role requires an experienced leader with a strong background in CRM implementation, consulting delivery, and team management, capable of driving operational excellence while ensuring consistent, high-quality client outcomes.

The Director of Professional Services will oversee the full lifecycle of CRM implementation projects, from initial sales handoff through delivery and ongoing client success. You will lead multidisciplinary teams responsible for solution configuration, development, integration, and client enablement, ensuring projects are delivered on time, on budget, and aligned with client expectations.

This role requires a hands‑on leader with experien...