Director of UX Research at Loblaw Digital
Loblaw Digital • toronto, Canada
Role Description
Accelerate your career as a Director of UX Research with Loblaw Digital, leading a dynamic team to craft exceptional customer experiences. This 12-month maternity leave coverage role is instrumental in guiding user-centered research initiatives.
As a Director at Loblaw Digital, you will lead a team of mixed-methods researchers, championing a strategic vision that impacts product design and strategy. Your expertise will help shape the future of digital retail across multiple domains, ensuring actionable insights are embedded in product development. You'll collaborate closely with stakeholders across product, engineering, and marketing functions to enhance the customer experience.
Key Responsibilities:
• Lead a team of ~10 mixed-method researchers
• Oversee high-impact research projects and deliver insights
• Evolve Voice of Customer programs for actionable feedback
• Advocate for customer-centricity in product lifecycle
• Drive AI-native UX research practices for ef...
As a Director at Loblaw Digital, you will lead a team of mixed-methods researchers, championing a strategic vision that impacts product design and strategy. Your expertise will help shape the future of digital retail across multiple domains, ensuring actionable insights are embedded in product development. You'll collaborate closely with stakeholders across product, engineering, and marketing functions to enhance the customer experience.
Key Responsibilities:
• Lead a team of ~10 mixed-method researchers
• Oversee high-impact research projects and deliver insights
• Evolve Voice of Customer programs for actionable feedback
• Advocate for customer-centricity in product lifecycle
• Drive AI-native UX research practices for ef...