Director, Retail Experience & Communications
Indigo Books & Music • toronto, Canada
Role Description
Director, Retail Experience & Communications
- Full-time
- Employee Type: Permanent
- Full-Time/Part-Time: Full-Time
- Compensation: CAD 130,000 - CAD 170,000 - yearly
KEY PERFORMANCE METRICS
- Employee Engagement Score (field and team)
- Net Promoter and CSAT Score
- Balanced Scorecard targets
- Conversion
- Project Implementation Surveys
KEY ACCOUNTABILITIES
Strategic
- Define and evolve the retail communications and experience strategy, including frameworks, tools, and operating models that enable execution excellence across stores
- Act as a strategic thought partner across the organization, bringing forward insights on customer behavior, communication effectiveness, and emerging retail practices
- Support or lead key strategic initiatives tied to the store experience, including those within broader trans...