Director, Vendor Management
Xplore Inc. • markham, Canada
Role Description
The Director, Vendor Management is a critical leadership role within the National Field Operations organization, accountable for building and leading a best‑in‑class vendor (dealer) management capability. This role will drive performance, cost efficiency, compliance, and scalability across a national network of installation and service partners.
Key Responsibilities Vendor Strategy & Governance
Define and execute a national vendor management strategy aligned to Field Operations objectives (CX, cost, scalability)
Establish standardized governance frameworks, including performance scorecards, KPIs, and operating cadences
Lead dealer segmentation strategy (e.g., focus on high‑impact vendors vs. long‑tail optimization)
Drive contract strategy, negotiation levers, and vendor optimization initiatives
Find new vendors when needed
Vendor Performance Management
Oversee performance across all dealers and external technicians...
Key Responsibilities Vendor Strategy & Governance
Define and execute a national vendor management strategy aligned to Field Operations objectives (CX, cost, scalability)
Establish standardized governance frameworks, including performance scorecards, KPIs, and operating cadences
Lead dealer segmentation strategy (e.g., focus on high‑impact vendors vs. long‑tail optimization)
Drive contract strategy, negotiation levers, and vendor optimization initiatives
Find new vendors when needed
Vendor Performance Management
Oversee performance across all dealers and external technicians...