Dynamics CRM Functional Associate (MB210/220/230/240)+PL400

D365 CE Techno- Functional Consultant Role Overview The D365 CE Techno‑Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions , combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes. Core Responsibilities 1. Consulting & Requirements Gathering Engage with business stakeholders to gather, analyze, and document requirements Lead workshops, discovery sessions, and solution discussions Translate business needs into functional specifications and technical designs 1 2. Solution Design & Architecture Design end-to-end D365 CE solutions across: Sales Customer Service Field Service Align solutions with industry best practices and ITC delivery frameworks Define ...