E-Commerce Customer Care Specialist Role
Mine & Yours • vancouver, Canada
Role Description
Elevate the client experience with Mine & Yours as an E-Commerce Customer Care Specialist. Provide exceptional support across digital platforms to boost customer satisfaction.
This role combines customer service expertise with a passion for luxury and detail. With 1-3 years of experience, you’ll respond to inquiries via Gorgias and email while ensuring efficient order processing. Your contributions will play a vital role in maintaining operational excellence during peak periods.
Key Responsibilities:
• Respond to customer inquiries quickly and professionally
• Deliver accurate information on orders and products
• Troubleshoot and resolve customer issues effectively
• Assist cross-functional teams in order management
• Keep the Gorgias helpdesk organized and efficient
Requirements:
• 1-3 years in customer service, ideally in e-commerce
• Strong written communication skills aligned with luxury standards
...
This role combines customer service expertise with a passion for luxury and detail. With 1-3 years of experience, you’ll respond to inquiries via Gorgias and email while ensuring efficient order processing. Your contributions will play a vital role in maintaining operational excellence during peak periods.
Key Responsibilities:
• Respond to customer inquiries quickly and professionally
• Deliver accurate information on orders and products
• Troubleshoot and resolve customer issues effectively
• Assist cross-functional teams in order management
• Keep the Gorgias helpdesk organized and efficient
Requirements:
• 1-3 years in customer service, ideally in e-commerce
• Strong written communication skills aligned with luxury standards
...