Elevated Support Specialist at Teleperformance
TP Canada • toronto, Canada
Role Description
Join Teleperformance as an Elevated Support Specialist, where you’ll manage complex cases in Midtown Toronto. This on-site position requires superior negotiation skills and conflict resolution expertise.
In this full-time role, you’ll own escalations from guests and hosts, ensuring effective case closure with a user-centered approach. Your communication skills will bridge the gap between complex concepts and user-friendly language, while your problem-solving abilities will drive continuous improvement initiatives. You'll thrive in this position if you have over 24 months of relevant experience.
Key Responsibilities:
• Own complex escalations and ensure timely resolution
• Translate complex policies clearly for various audiences
• Support continuous improvement projects focused on user experience
• Provide exceptional customer insights for policy improvements
• Operate with sound judgment in high-pressure scenarios
Requirements:
• At least 24 months customer s...
In this full-time role, you’ll own escalations from guests and hosts, ensuring effective case closure with a user-centered approach. Your communication skills will bridge the gap between complex concepts and user-friendly language, while your problem-solving abilities will drive continuous improvement initiatives. You'll thrive in this position if you have over 24 months of relevant experience.
Key Responsibilities:
• Own complex escalations and ensure timely resolution
• Translate complex policies clearly for various audiences
• Support continuous improvement projects focused on user experience
• Provide exceptional customer insights for policy improvements
• Operate with sound judgment in high-pressure scenarios
Requirements:
• At least 24 months customer s...