Emergency Services 911 Specialist
Strathcona County • sherwood park, Canada
Role Description
Become a crucial part of Strathcona County Emergency Services as a 911 Call Processing Specialist. Answer, process, and dispatch emergency calls for efficient community response.
This role offers two hourly positions within a dynamic emergency communication team. As a 911 Call Processing Specialist, you'll accurately gather information from callers while ensuring swift transfers to appropriate agencies. Your contribution is vital for maintaining high-quality communication standards and effective operations.
Key Responsibilities:
• Efficiently answer and process 911 calls for dispatch
• Calmly gather necessary information from callers
• Ensure quality management standards are met
• Maintain confidentiality per FOIP regulations
• Support record keeping for continuous improvement
Requirements:
• Experience in emergency dispatch or similar field
• Understanding of computer-aided dispatch programs
• Stron...
This role offers two hourly positions within a dynamic emergency communication team. As a 911 Call Processing Specialist, you'll accurately gather information from callers while ensuring swift transfers to appropriate agencies. Your contribution is vital for maintaining high-quality communication standards and effective operations.
Key Responsibilities:
• Efficiently answer and process 911 calls for dispatch
• Calmly gather necessary information from callers
• Ensure quality management standards are met
• Maintain confidentiality per FOIP regulations
• Support record keeping for continuous improvement
Requirements:
• Experience in emergency dispatch or similar field
• Understanding of computer-aided dispatch programs
• Stron...