Engagement-focused Customer Success Manager
TELUS • vancouver, Canada
Role Description
Elevate your career as a Customer Success Manager with Telus Health, focusing on client engagement and wellness solutions. Your expertise will drive employee adoption and usage of health programs.
This role requires a professional with 5+ years of experience in customer-facing roles, skilled at maintaining strategic relationships with clients. As a trusted advisor, you will conduct ongoing reviews to measure client success and develop tailored action plans. Your innovative communication strategies will foster engagement with Telus Health's wellness solutions, ensuring client goals are met and expanded upon.
Key Responsibilities:
• Maintain trusted advisor relationships with clients
• Manage ongoing reviews and strategic planning sessions
• Facilitate engagement through innovative communication
• Collaborate with internal teams for product improvements
• Connect clients with community resources for added support
Requirements:
• Degree in Business, Social Scien...
This role requires a professional with 5+ years of experience in customer-facing roles, skilled at maintaining strategic relationships with clients. As a trusted advisor, you will conduct ongoing reviews to measure client success and develop tailored action plans. Your innovative communication strategies will foster engagement with Telus Health's wellness solutions, ensuring client goals are met and expanded upon.
Key Responsibilities:
• Maintain trusted advisor relationships with clients
• Manage ongoing reviews and strategic planning sessions
• Facilitate engagement through innovative communication
• Collaborate with internal teams for product improvements
• Connect clients with community resources for added support
Requirements:
• Degree in Business, Social Scien...