Enrollment Management Specialist at Just Energy
Just Energy • mississauga, Canada
Role Description
Lead enrollment and transaction management at Just Energy as a Senior Specialist. This role emphasizes problem-solving and organizational skills within North America's deregulated energy markets.
In this Senior Specialist position, you will handle enrollments and transactions for residential and small commercial customers across the US and Canada. Key responsibilities include resolving escalated issues, facilitating training, and improving processes while managing inquiries regarding enrollment management. Candidates must be detail-oriented and capable of multitasking efficiently.
Key Responsibilities:
• Manage enrollments for gas and electric deregulated markets
• Review and resolve complex operational service requests
• Collaborate with vendors and stakeholders for issue resolution
• Conduct root-cause analysis to troubleshoot issues
• Develop training documents and facilitate training sessions
Requirements:
• 4-6 years of problem-solving experience require...
In this Senior Specialist position, you will handle enrollments and transactions for residential and small commercial customers across the US and Canada. Key responsibilities include resolving escalated issues, facilitating training, and improving processes while managing inquiries regarding enrollment management. Candidates must be detail-oriented and capable of multitasking efficiently.
Key Responsibilities:
• Manage enrollments for gas and electric deregulated markets
• Review and resolve complex operational service requests
• Collaborate with vendors and stakeholders for issue resolution
• Conduct root-cause analysis to troubleshoot issues
• Develop training documents and facilitate training sessions
Requirements:
• 4-6 years of problem-solving experience require...