Er Lr Associate (Bogotá)

Overview

We are seeking an EL/ER Associate to be based in Bogotá, Colombia.

Our ERLR Function (Employee Relations and Labor Relations) at Johnson & Johnson is grounded in our Credo, a trusted partner and advisor to our leaders and stakeholders and helps shape our general employee experience.

The ERLR Associate will support timely resolution of ERLR cases within LATAM region. Duties include triage of ERLR cases and questions from employees or leaders, support of ERLR administration activities and follow-ups required to close a case (e.g. reminders, case updates, case management, operations, etc.), ensuring all required documentation are provided and archived.

This role will ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and monitor customer satisfaction levels. This role treats the workforce with dignity and respect, maintaining the highest level of confidentiality, trust, and in...