Experienced Service Manager for Automotive Excellence and Team Development
Dilawri Group of Companies • north vancouver, Canada
Role Description
Join a thriving automotive service team as a Service Manager. Lead daily operations and engender an environment of excellence that prioritizes customer satisfaction and team success.
This strategic position is centered on managing service workflows and improving departmental efficiency. You'll oversee technician performance and implement training programs designed to enhance skills across the service team. Financial performance and customer relations will be your top priorities.
Key Responsibilities:
• Supervise daily operations and standard adherence in service
• Develop comprehensive training for service staff
• Handle customer relationships and resolution processes
• Maintain quality control across all service operations
• Conduct annual appraisals for service personnel
Requirements:
• Proven leadership in managing service operations
• Strong conflict-resolution and customer service abilities
• Experience with service management software
• Knowled...
This strategic position is centered on managing service workflows and improving departmental efficiency. You'll oversee technician performance and implement training programs designed to enhance skills across the service team. Financial performance and customer relations will be your top priorities.
Key Responsibilities:
• Supervise daily operations and standard adherence in service
• Develop comprehensive training for service staff
• Handle customer relationships and resolution processes
• Maintain quality control across all service operations
• Conduct annual appraisals for service personnel
Requirements:
• Proven leadership in managing service operations
• Strong conflict-resolution and customer service abilities
• Experience with service management software
• Knowled...