Expert SLS AFR
DHL Global Forwarding (Colombia) S.A.S. • Bogota, Colombia
Role Description
Title: Expert SLS AFR
Location: GSC BOG
Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.
Key Responsibilities:
- Receive quote request
- Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
- Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
- Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
- Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
- Generate a Monthly Status and Performance report for AFR based on qu...