Expert SLS
DHL Global Forwarding • bogotá, distrito capital, Colombia
Role Description
Title : Expert SLS (OFR)
Location : GSC BOG
Support with spot quotes, monthly status and performance reports for OFR related to the operation.
Key Responsibilities
- Receive quote request
- Review that all information provided by the internal/external customer is clear and complete or ask for it when needed
- In case there is not any specific rate, contact the corresponding stations following up to meet the time
- Answer with the quote within the corresponding time (high, medium or low priority)
- Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
- Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
- Find improvements and efficiencies and discuss open topics and issues
- Training the team members when needed to support as back up – also learn about other ...