Field Service Execution Manager
GEA • Bogotá, Colombia
Role Description
Responsibilities / Tasks
Ensure operational excellence by managing on a day-to-day basis the field service activities, resource utilization, and team productivity across the assigned territory.
Maximize resource utilization by effective prioritization of team duties and workload, achieving optimal productivity and service coverage.
Strengthening Customer Relationships by building long-term partnerships with key clients, co-leading service level agreement negotiations.
Drive Revenue Growth by promoting spare parts, paid services, and equipment upgrades, ensuring alignment with service commercial objectives.
Resolve Service Challenges Quickly by addressing breakdowns and escalations to maintain customer trust and minimize downtime.
Develop Advanced Service Models such as value assurance solutions and customized agreements tailored to customer needs.
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