Field Service Manager at KitchenAid
Acosta Group • brampton, Canada
Role Description
Lead quality repairs for KitchenAid Small Appliances as the Field Service Manager based in Mississauga. Oversee service providers and enhance customer experiences through collaborative efforts.
As part of the KitchenAid Small Appliance Team, you'll manage the Authorized Service Network to ensure high-quality repair services. This role includes onboarding service providers, analyzing performance metrics, and driving operational improvements. You'll collaborate cross-functionally with internal teams to elevate customer satisfaction and service efficiency.
Key Responsibilities:
• Analyze service performance data and identify operational trends
• Lead recruitment and management of Authorized Service Centers
• Monitor repair timelines and customer feedback metrics
• Collaborate with teams to improve troubleshooting processes
• Support return-processing and refurbishment workflow initiatives
Requirements:
• Post-secondary degree or technical training required
• ...
As part of the KitchenAid Small Appliance Team, you'll manage the Authorized Service Network to ensure high-quality repair services. This role includes onboarding service providers, analyzing performance metrics, and driving operational improvements. You'll collaborate cross-functionally with internal teams to elevate customer satisfaction and service efficiency.
Key Responsibilities:
• Analyze service performance data and identify operational trends
• Lead recruitment and management of Authorized Service Centers
• Monitor repair timelines and customer feedback metrics
• Collaborate with teams to improve troubleshooting processes
• Support return-processing and refurbishment workflow initiatives
Requirements:
• Post-secondary degree or technical training required
• ...