Field Service Technician- Commercial and Industrial Printer / Field Specialist I, Production Te[...]
RICOH COLOMBIA • kitchener, Canada
Role Description
Production Systems Technology Service Specialist I
The Production Systems Technology Service Specialist is a specialist in the servicing and repair of High Volume (Segment 6), Black‑White, Color Graphics or Printing Systems equipment at customer locations, typically within a specific geographic area.
Responsibilities
- Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
- Manages territory, inventory and customer relationships.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), ...