FIKA Retail Experience Lead Role
FIKA • burlington, Canada
Role Description
Join FIKA as a Retail Experience Lead, leading exceptional cannabis service and supervising operations. Contribute to creating a welcoming retail atmosphere in our stores.
In this role, you'll be responsible for overseeing store functions, from opening to closing. As a leader at FIKA, you will guide and motivate your team while ensuring high standards of customer service and compliance. Your ability to resolve conflicts and address customer inquiries efficiently will be crucial to maintaining a premium retail experience.
Key Responsibilities:
• Manage store security during openings and closings
• Assist customers and exemplify service quality
• Maintain high product presentation standards
• Facilitate onboarding and continuous training for staff
• Handle customer complaints with professionalism
Requirements:
• At least 2 years in retail positions
• High school diploma or GED essential
• Valid Provincial Cannabis Certification
• Strong sales technique...
In this role, you'll be responsible for overseeing store functions, from opening to closing. As a leader at FIKA, you will guide and motivate your team while ensuring high standards of customer service and compliance. Your ability to resolve conflicts and address customer inquiries efficiently will be crucial to maintaining a premium retail experience.
Key Responsibilities:
• Manage store security during openings and closings
• Assist customers and exemplify service quality
• Maintain high product presentation standards
• Facilitate onboarding and continuous training for staff
• Handle customer complaints with professionalism
Requirements:
• At least 2 years in retail positions
• High school diploma or GED essential
• Valid Provincial Cannabis Certification
• Strong sales technique...