Financial Services Process Improvement Manager
Manulife • toronto, Canada
Role Description
Join Manulife as a Manager in Business Process Improvement, focusing on enhancing service quality in Waterloo, Ontario. Lead process optimization initiatives to streamline operations in financial services.
Your role will involve analyzing current processes, identifying improvement opportunities using methodologies like Lean and Six Sigma, and implementing effective automation strategies. You will manage a team of analysts while collaborating with cross-functional leaders to ensure compliance and control alignment across organizational processes. This position plays a pivotal role in modernizing workflows to align with financial trends.
Key Responsibilities:
• Identify bottlenecks and recommend optimization strategies
• Lead process documentation and develop standard operating procedures
• Collaborate with cross-functional teams on project requirements
• Conduct training and facilitate change adoption activities
• Track performance metrics to gauge process improveme...
Your role will involve analyzing current processes, identifying improvement opportunities using methodologies like Lean and Six Sigma, and implementing effective automation strategies. You will manage a team of analysts while collaborating with cross-functional leaders to ensure compliance and control alignment across organizational processes. This position plays a pivotal role in modernizing workflows to align with financial trends.
Key Responsibilities:
• Identify bottlenecks and recommend optimization strategies
• Lead process documentation and develop standard operating procedures
• Collaborate with cross-functional teams on project requirements
• Conduct training and facilitate change adoption activities
• Track performance metrics to gauge process improveme...