FinCrime Team Lead (KYC) (Bogotá)

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a FinCrime Team Lead to support our Analysts in achieving top‑quality performance. You'll take a solution‑oriented approach to handling customer and agent issues, looking to resolve them quickly and efficiently.

What you’ll be doing

• Managing a team of 10–15 FinCrime Analysts
• Managing the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
• Conducting regular 1:1s, team meetings, and performance reviews
• Challenging processes and procedures for continuous improvement
• Raising awareness of unusual trends in per...