Front Desk Host
Fogo Island Inn • Fogo Island, Canada
Role Description
Job Description
THE OPPORTUNITY
As Front Desk Host, you are passionate about providing a warm welcome and exceptional service to guests from check-in to check-out. You can manage reservations, handling guest inquiries, processing payments, and coordinating with other Inn departments to ensure a seamless guest experience. You possess excellent communication skills, a friendly demeanor, and a love for hospitality.
WHAT YOU’LL DO
- Efficiently check guests in and out, ensuring a smooth and positive experience, verifying guest identification, assigning rooms, and explaining Inn amenities.
- Handle guest reservations, cancellations, and modifications, over the phone, using the property management system accurately.
- Address guest inquiries, requests, and complaints professionally, providing solutions or escalating issues to Inn Leadership when necessary.
- Handle payments, process credit ...