Front Desk Supervisor - Full-Time Year-Round
Resorts of the Canadian Rockies • fernie, Canada
Role Description
Front Desk Supervisor - Union Job Posting
- monitorweekly payroll and send weekly payroll update to manager for review, discussionand action
- review theschedule and ensure staff adhere to it. Inform and discuss with manager as neededany changes, lateness, missed shifts
- responsiblefor training new front desk & night audit staff
- be thepoint person for receiving guest complaints and feedback, and dealing difficultguests. Escalate to the manager as needed
- assist inthe training of porter and concierge staff
- take partin daily crew talks and operations meetings
- beavailable to receive and help monitor employee issues & concerns
- completehotel reservations, maintain current bookings and enforce cancellation policies
- completeguest check-ins, room reservation modifications, and guest check-outs
- coordinatewith the maintenance and housekeeping team to ensure guest inquiries arehandled in time...