Front Desk Supervisor - Full-Time Year-Round
Resorts of the Canadian Rockies • fernie, Canada
Role Description
Join our Hotel Operations team as our Front Desk Supervisor for LizardCreek Lodge. This is a front desk, guest facing position where you will ensure the first line of contact with our guests is running smoothly. If you enjoy supervising a team, ensuring our world class guests have the best experience possible, and have a strong passion for mountain culture, this is the role for you.
Key Responsibilities
- Monitor weekly payroll and send weekly payroll update to manager for review, discussion and action
- Review the schedule and ensure staff adhere to it. Inform and discuss with manager as needed any changes, lateness, missed shifts
- Responsible for training new front desk & night audit staff
- Be the point person for receiving guest complaints and feedback, and dealing difficult guests. Escalate to the manager as needed
- Complete hotel reservations, maintain current bookings and enforce cancellation policies
- Perfor...