Front Office Supervisor

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

The Front Desk Supervisor oversees daily front office operations, ensuring efficient service delivery and high guest satisfaction. This role leads, trains, and monitors front desk associates, reinforcing performance standards, attendance, and compliance with company policies and brand requirements.

Responsible for managing the full guest experience, the supervisor ensures accurate check-in/out processes, billing, and payment handling, while resolving guest concerns with sound judgment and appropri...