Global Contact Center Training & QA Manager

UnifyCX is seeking a Training & Quality Manager to enhance customer experiences through effective training and quality assurance initiatives. In this role, you will manage the complete training function, ensuring employees possess the necessary skills and knowledge. The position involves collaborating with various teams to analyze performance and maintain high standards throughout the organization.

With a strong emphasis on innovation, the ideal candidate will drive continuous improvement and support both skill development and quality assurance across all operations.