Global Incident Communications Lead for Major Outages

SAP SE is seeking a Customer Outage Communications Lead based in San Pedro Garza García, Nuevo León. This role requires overseeing Integrated Outage Communications and ensuring timely communication with customers and executives during major incidents. Candidates must have experience in crisis communication and problem-solving, with at least 3 years in the SAP context. A bachelor's degree is required, and proficiency in English is mandatory. The position operates on a follow-the-sun model, requiring attendance at the Monterrey office three days a week.
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